European Bureau of Financial Affairs (EBFA)

European Bureau of Financial Affairs

EBFA accepts applications from individuals and legal entities who have encountered suspicious behaviour on the part of brokers, financial intermediaries, platforms or other investment market participants.

150+

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Independent organisation

Defence of rights

Our services

EBFA is committed to protecting the rights of private investors and consumers of financial services across Europe by providing independent expertise, mediating disputes and promoting transparency standards in interactions between brokers and citizens.

We protect the rights of investors and ensure transparency in financial relationships

Dispute counselling

We provide independent expertise and assistance in resolving disputes with brokers and financial intermediaries.

Defence of rights

We promote financial consumer protection and ensure fair dispute resolution in Europe.

EBFA helped me to deal with the broker and protect my rights as an investor. I recommend it to everyone!

Alexei P.

★★★★★

Regulation: Complaint intake and mediation structure

Protecting the rights of investors and consumers of financial services in Europe.

Reasons for referral

- Account blocking or inability to withdraw funds;
- Pressure from brokers;
- Suspicion of manipulation or misleading marketing;
- Loss of assets due to the actions of third parties;
- Denial of verification without explanation.

Stages of review

- Online application (via EBFA website);
- Confirmation of identity and provision of documents;
- Conducting an independent ‘investigation’;
- Recommendations for action;

If necessary, filing a complaint with supranational structures

(including EFRAUD and OLAF - official reference for legitimacy).

EBFA acts as an independent mediator and is not legally responsible for the actions of third parties. Decisions are advisory in nature.